Customer Support Specialist

A Finance company in Limassol is looking for a Turkish speaking Customer Support Specialist (back office)!

The ideal candidate will have all of the following criteria:

- Strong communicational skills in Turkish language (oral and written)
- Basic computer skills
- Knowledge of basic Excel, Google Office (advantage)
- Interpersonal communication skills
- Willingness to learn
- Ability to multi-task, work independently and collaboratively in a high-paced environment.
- Attention to details.

Key duties and/responsibilities:
- Communicate with existing clients via phone, emails, and live chats
- Document client-related information within the CRM
- Provide accurate information and assistance regarding products, services, and company policies.
- Handle escalated customer concerns with empathy and patience, escalating to the appropriate departments when necessary.
- Perform data entry, record keeping, and maintenance of customer information in databases or CRM systems.
- Collaborate with internal departments, such as sales, marketing, and logistics, to resolve customer-related issues or gather required information.
- Prepare reports, documents, and presentations as needed by the management team.

We offer:
- Official contract (from 2 years) + work visa
- Relocation pack : accommodation, flight (if needed)
- An opportunity to learn from industry professionals and advance your career
- Career growth
- Performance review quarterly
- Free Snacks and Soda in the office
- Free Lunch occasionally
- Paid Time Off
- Health Insurance (Gesy)

Working hours - 10:00-18:00
Base Salary - starts from 2300 base + bonuses

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